Blank, incomplete or frozen windows

Symptoms

One or more application windows within the Global Model Workstation is not rendering correctly (i.e. blank or incomplete), or is not accepting input. For example, the window is blank except for the Oxford Economics logo at the top
The window may appear to render correctly if the windows is resized or moved to a different monitor
No errors appear in the log file
Colleagues within the same IT environment may not experience the problem

Cause

This behaviour is thought to be due to the incompatibility of a) the Workstation's in-built browser and b) the user's graphics drivers. In particular, users with the Intel Iris Xe graphics processing unit (GPU) have reported problems of this sort.

Solution

Install the latest version of the drivers for your GPU. Some Intel Iris Xe users have reported that this fixed the problem (see KB article here for example);
Disable hardware acceleration for Windows Presentation Foundation (WPF) (workaround)

We strongly recommend seeking advice and assistance from a trained IT Professional to follow these steps. You may require administrative rights to your computer.