Unexpected error. Token generation failed
All that versions of the OE Excel Add-in prior to 3.1.0.53 will experience login issues whenever a user attempts to sign in stating “Unexpected error. Token generation failed”. This is due to our Identity and Access Management provider, Auth0, degrading older TLS versions.
Instructions
- Navigate to http://tools.oxfordeconomics.com/ExcelPlugin/Downloads.aspx
- Download the latest version of the Excel Plugin
- Unzip Plugin and install the version relevant to your computer.
You may need to consult your IT department when installing the latest excel plugin.